Return Policy

We will accept all returns of original-condition (unused, unwashed and unaltered) merchandise within 14 days of your receipt of them. A full refund will be tendered, or a replacement can be requested. You are responsible for getting the package back to us and shipping charges will not be refunded.

Packaging must be returned intact and kept in original-condition. Putting labels on or otherwise damaging or allowing damage to occur to the packaging will result in forfeiture of refund or replacement for that item. If the return cannot be accepted, the item will only be shipped back to the customer at the customer’s cost.

Please address all returns to:

Registered Mail:  AusticsTM  PO Box 21396  Boksburg  1474

Postnet : Sunward Park


Please enclose a copy of your invoice as well as the returns form  stating whether you would like a refund or replacement. If you would like a replacement, please note exactly what size, colour and item you would like as a replacement.